Research and Reports
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Motorola Earns Strong Customer Delight Across 2025 Portfolio in Techarc RaRe Quadrant

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Gurugram/Srinagar, Dec 31: Techarc’s latest RaRe Quadrant analysis of Motorola’s 2025 smartphone lineup in India reveals a portfolio that is largely resonating well with consumers, driven by strong performance in core and mid-premium segments. The report, based on customer ratings and review sentiment across major platforms, shows that the majority of Motorola’s models are delivering on user expectations, with only one notable exception at the ultra-premium end.

At a portfolio level, Motorola demonstrates widespread customer delight, with five out of six analysed models positioned positively. This indicates a solid foundation where products are not only being rated well but are also earning favourable commentary from users. The findings suggest that Motorola’s current strategy focused on practical performance, clean software, and competitive pricing is aligned with what Indian consumers value most.

G-Series: The Backbone of Motorola’s Success

The G-Series emerges as the strongest and most consistent driver of customer satisfaction in Motorola’s 2025 lineup. Devices such as the Moto G85 5G and Moto G05 perform particularly well, reflecting high approval from users who value reliability, smooth everyday performance, and accessible pricing. These models reinforce Motorola’s credibility in the value-driven segment and continue to play a critical role in building brand trust and loyalty at scale.

Edge Series Strengthens Premium Positioning

Motorola’s Edge series also performs strongly, signalling growing acceptance in the premium and upper mid-range space. Both the Edge 60 and Edge 60 Fusion receive high ratings along with positive customer sentiment, indicating that users perceive these devices as delivering a genuine premium experience rather than incremental upgrades. This positions the Edge series as a credible bridge between Motorola’s mass-market strength and its premium ambitions.

Razr Series: A Tale of Two Experiences

The report highlights a clear divergence within Motorola’s foldable portfolio. The Razr 60 performs well, suggesting that its balance of pricing, design, and foldable functionality aligns with customer expectations. Users appear satisfied with the overall value proposition, reinforcing confidence in Motorola’s approach to mainstream foldables.

In contrast, the Razr 60 Ultra stands out as an anomaly. While customers acknowledge and appreciate its innovation, design, and feature set, overall ratings are comparatively lower. This points to underlying concerns, potentially around pricing, durability, battery performance, or day-to-day usability that are preventing the device from achieving broad-based approval. The findings suggest that innovation alone is not sufficient at the ultra-premium level unless it is matched with consistent real-world experience.

Key Portfolio Insights

Techarc’s analysis underscores three clear takeaways for Motorola in India:

  • A strong and dependable core portfolio, led by the G-Series
  • A credible and improving premium presence through the Edge lineup
  • A flagship execution gap at the ultra-premium tier that requires refinement

Outlook

Overall, Motorola’s 2025 smartphone portfolio reflects a brand that is executing well where it matters most. value, reliability, and balanced performance. Addressing the gaps at the flagship level represents the next opportunity to convert innovation into universal customer delight. With targeted improvements, Motorola is well-positioned to strengthen its standing across all major price segments in India.

Read the Report Here

About the Methodology 

The Techarc RaRe Quadrant plots devices based on two axes: average quantitative ratings (satisfaction) and net sentiment from qualitative reviews (positive vs. negative commentary). In this report, all the key 2025 smartphone launches of Motorola were reviewed and plotted on the RaRe quadrant to analyse and generate insights.

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